FAQs

Spalvoti Kvapai cosmetics is natural and certified

Any cosmetics can cause allergic reactions, so it is important to follow the usage instructions, the manufacturer’s recommendations, and pay attention to allergens. If there are skin issues, it is advisable to consult a specialist before use and consider personal experience with sensitivity to the ingredients of previously used products. Essential oils should be used strictly according to the specified instructions.

Essential oils can be an allergen for some people. While they are often considered natural and safe remedies, it is important to be aware of the potential risk of an allergic reaction.

How essential oils can cause allergies:

  • Skin contact: The most common type of allergic reaction to essential oils is contact dermatitis. This can cause skin redness, itching, burning, or blisters.
  • Inhalation: Inhaling essential oils may cause an allergic respiratory reaction, such as a runny nose, coughing, sneezing, or shortness of breath.

Ingestion: Ingestion of essential oils may cause allergic reactions in the digestive system, such as nausea, vomiting, or diarrhea.

Essential oils that are most commonly known to cause allergies:

  • Tea tree oil: This is the most common allergen among essential oils.
  • Lemon oil: May cause skin sensitivity to sunlight.
  • Peppermint oil: May cause irritation in children and young infants.
  • Eucalyptus oil: May cause respiratory irritation.

    If you think you may be allergic to essential oils, it is important to:

  • Visit a doctor: Your doctor can perform tests to determine if you are allergic to essential oils.
  • Avoid allergens: Avoid essential oils that are suspected of causing you allergies.
  • Use essential oils with caution: If you use essential oils, do so with caution. Dilute them with a carrier oil, such as almond or coconut oil, before applying to the skin. Avoid contact with eyes and mucous membranes.
  • Discontinue use immediately: If you experience symptoms of an allergic reaction, discontinue use of essential oils immediately and consult a medical professional.
    It’s important to note that not everyone who comes into contact with essential oils will experience an allergic reaction. However, being aware of the potential risks can help you take precautions and protect yourself.

    Additionally, always consult a qualified healthcare professional before using essential oils for medicinal purposes.

Titanium dioxide, used in cosmetics as a pigment and a component of sunscreen filters, is generally considered safe for the skin when used in recommended concentrations.

The European Scientific Committee on Consumer Safety (SCCS), the United Nations Expert Committee on Food Additives (JECFA), and the U.S. Food and Drug Administration (FDA) have all confirmed the safety of titanium dioxide in cosmetics and food products.

  • Nano-sized titanium dioxide, used in sunscreens, has also been evaluated by the SCCS and approved by the European Commission as safe for use.

    It is important to note that some studies raise concerns about the potential health effects of nano-sized titanium dioxide particles. However, these studies are controversial, and more research is needed to draw definitive conclusions

    Benefits of Titanium Dioxide in Cosmetics:

  • UV Protection: Titanium dioxide is a physical sunscreen filter that reflects and scatters UVA and UVB rays, helping protect the skin from sunburn and long-term damage caused by sun exposure.
  • Color Contribution: Titanium dioxide is used as a white pigment in cosmetics to provide color to foundations, powders, and other decorative cosmetic products.
  • Improved Matte Effect: Titanium dioxide can help absorb excess oils and give the skin a matte finish.

    If you’re concerned about the safety of titanium dioxide:

  • Choose products with non-nano titanium dioxide: Non-nano titanium dioxide is considered safer than its nano-sized counterpart.
  • Look for products with alternative sunscreens: In addition to titanium dioxide, there are other safe and effective sunscreen filters, such as zinc oxide and avobenzone.
  • Consult your doctor: If you have skin conditions or other health issues, it’s a good idea to consult with your healthcare provider before using products that contain titanium dioxide.

Although some people choose to avoid cosmetics containing preservatives, parabens, artificial fragrances, or dyes, it’s important to note that not all of these ingredients are harmful in every case. In fact, they can offer certain benefits.

Let’s start with the terms: what exactly is a “preservative”? In cosmetics, a preservative is a substance added to a product to extend its shelf life and protect it from the growth of microorganisms like bacteria, molds, and yeasts. These microorganisms can cause the product to spoil and even lead to health issues for users. Natural preservatives, such as vitamin E, rosemary extract, or beeswax, can also be used in natural cosmetics. In natural cosmetics, artificial ingredients may be used in some cases, for example, when suitable natural alternatives are not available, such as when there are no natural preservatives that are effective enough to extend the product’s shelf life.

Natural cosmetics can cause irritation or allergic reactions in people with sensitive skin because they contain natural essential oils, which are considered allergens if used improperly or in incorrect proportions. Therefore, some ingredients that may sound “unpleasant,” such as preservatives, are used within established norms and are strictly regulated, providing more benefits than potential harm. Examples include:

Preservatives:

  • Prolong the shelf life of the product.
  • Provide microbial protection.
  • Reduce potential allergic reactions to natural allergens.

    Artificial Fragrances or Colorants:

  • Make products more appealing – artificial colorants may be used to give the product a brighter or more consistent color, while artificial fragrances can be used to mask unpleasant smells from natural ingredients.

    Safety:

  • Natural ingredients in cosmetics are not always safer than synthetic ones.
  • Some natural ingredients may cause allergic reactions or other health issues, which is why both natural and synthetic preservatives, colorants, and fragrances are used in cosmetics.
  • It’s important to read the ingredient list and choose products that contain ingredients suitable for your skin.

    Regulation:

  • The safety of cosmetic products is strictly regulated in many countries.
  • In the European Union (EU), cosmetic products are regulated by the Cosmetics Regulation (1223/2009).
  • This regulation sets safety requirements for all cosmetic products sold in the EU market.

    So, does Spalvoti Kvapai use preservatives, colorants, fragrances, etc.? We adhere to all regulations and aim for the highest product quality. Therefore, we only use the essential ingredients that are strictly defined by the regulations, which enhance or improve the product’s quality, suitability, properties, and effectiveness, in order to maximize protection for the user’s skin.

Yes, we adhere to sustainability policies, therefore:

  • We use solar and green energy
  • We utilize specialized water recycling/cleaning/reuse systems

We ensure that our cosmetics are not tested on animals. We aim to produce high-quality products without causing harm to animals. Our manufacturing process meets the strictest ethical standards, and all ingredients are carefully selected and tested

In many natural cosmetics products, including those from Spalvoti kvapai, the packaging (and product description) indicates the recommended temperature range, helping you understand if the product needs to be refrigerated. In simple terms, it is always best to follow the manufacturer’s recommendations to maintain the product’s optimal properties.

So, it’s not always necessary to store natural cosmetics in the refrigerator, but it depends on several factors:

  • Ingredients: Natural cosmetics often use ingredients that are unstable and may oxidize at room temperature. These ingredients, such as unsaturated fatty acids, essential oils, and vitamins, may lose their effectiveness or even spoil if not stored correctly.
  • Preservatives: Natural cosmetics generally contain fewer preservatives than commercial cosmetics. Preservatives help extend the shelf life of the product and protect it from microbial growth. If there are few or no preservatives in natural cosmetics, it’s important to store it in the refrigerator to prevent spoilage.

    Here are some natural cosmetic products that should be stored in the refrigerator:

  • Eye creams and masks: The cold helps reduce puffiness and provides a refreshing feeling.
  • Oily face or body masks: Oils can spoil quickly at room temperature, so storing them in the fridge helps maintain their freshness.
  • Products with essential oils: Essential oils can evaporate and lose their potency at room temperature. The refrigerator helps preserve their scent and effectiveness.

    Even if natural cosmetics don’t need to be stored in the refrigerator, it’s important to keep them in a cool, dark place, away from direct sunlight. It’s also crucial to tightly close the products after use to prevent air and microbes from entering.
    In summary: Storing natural cosmetics in the refrigerator is not necessary for all products, but it can help extend their shelf life and maintain their effectiveness. It’s always best to follow the manufacturer’s instructions and store cosmetics in a cool, dark place.

In order for the product to retain all its beneficial properties, it must be packaged/poured into appropriate containers and processed. In most cases, small-capacity packages into which the product is transferred do not meet the intended requirements and may lose their hermetic properties, therefore we currently do not have samples that we can offer.

Matcha is finely ground powder made from specially grown and processed green tea leaves. Before harvesting, the plants are shaded from sunlight, which increases the chlorophyll content and other beneficial nutrients. The leaves are then steamed, dried, and ground into fine powder.

Matcha is most commonly used to make tea, but it can also be used in smoothies, desserts, and cosmetic products.

Matcha is rich in antioxidants, vitamins, and minerals.

Matcha Scent:

The scent of matcha is often described as complex and delicate, with various herbal, floral, and nutty notes. Some people detect hints of hay, green tea, seaweed, lemongrass, almonds, or even chocolate. The fragrance can vary depending on the type of matcha, growing conditions, and processing method.

Here are some common words used to describe the scent of matcha:

  • Herbaceous: This is the most prominent feature of matcha’s scent. It resembles freshly cut grass, hay, or green tea.
  • Floral: Some matcha products have a subtle floral aroma, reminiscent of jasmine, violets, or orchids.
  • Nutty: A light nutty aroma, similar to almonds or hazelnuts, can also be present in matcha’s fragrance.
  • Sweet: Some matcha products have a gentle sweetness, reminiscent of honey or vanilla

Not exactly, although the words sound similar, amber and ambra have different meanings:

Amber:

  • The English word refers to a gemstone made from fossilized tree resin. Amber is typically yellow, orange, or brown in color. It is valued as a gemstone and is used to make jewelry and other items. It can also refer to a light brown or amber color.

    Ambra:

  • The word used to describe a fragrant substance derived from the digestive tract of sperm whales. Natural ambergris is rare and expensive, prized for its complex, long-lasting scent. Due to its rarity, synthetic ambergris is often used in perfumery, mimicking its scent. It can also refer to a darker amber color, closer to brown.

    So, while both words are associated with color and scent, they have different meanings and origins.

    In summary:

  • Amber – a gemstone or a light brown color.
  • Ambra – a fragrant substance from sperm whales or its synthetic imitation, dark amber color, a valuable material valued for its scent.

In all cases, you should follow the recommendations, advice, and observations of the supervising medical specialist, rather than the product description.

Branded soaps are not just cosmetic products, but also a philosophy that reflects respect for nature, patience, and passion for creativity. If you are looking for a gentle, effective, and unique soap, branded soaps can be an excellent choice. These soaps are usually handmade, carefully controlling each stage of production. This ensures the highest quality and allows the creation of unique soaps that reflect the soap maker’s creativity.

Spalvoti Kvapai adheres to strict ethical principles. We are committed to using only sustainable and responsibly sourced ingredients, avoiding animal-based products, and manufacturing our soaps with eco-friendly technologies—using green energy.

The philosophy of branded soaps:

Branded soaps, also known as “cold process soaps,” are a unique soap-making method in which the soap mixture “matures” for several weeks or even months. This process not only gives the soap a unique texture and scent but also deeply effective properties that many soap lovers appreciate.

Key principles of branded soap philosophy:

  • Naturalness: Branded soaps are made using only natural ingredients such as vegetable oils, butters, waxes, and natural fragrances. This ensures that the soap is gentle on the skin and harmless to the environment.
  • Patience: The aging process requires time and patience. The soap mixture must “mature” at the right temperature and humidity to form fat molecule crystals. This process gives the soap firmness, foaming properties, and a gentle cleansing effect.
  • Handmade: Branded soaps are mostly handmade, carefully controlling every production stage. This ensures the highest quality and allows the creation of unique soaps that reflect the soap maker’s creativity and passion.
  • Ethical principles: Many branded soap makers follow strict ethical principles. They are committed to using only sustainable and responsibly sourced ingredients, avoiding animal-based products, and making their soaps with environmentally friendly technologies.

    Benefits of branded soaps:

  • Gentle on the skin: Due to natural ingredients and the long aging process, branded soaps are especially gentle on the skin. They do not irritate even sensitive or dry skin.
  • Deep cleansing effect: Branded soaps deeply cleanse the skin, removing dirt and oil while preserving the skin’s natural moisture.
  • Long-lasting fragrance: Branded soaps have a long-lasting and pleasant fragrance, which is obtained by using natural essential oils.
  • Unique soap piece: Each handmade branded soap is unique and has its own special appearance, which does not repeat.
  • Be cautious to avoid getting cosmetic products into your eyes or mouth: if they do, rinse thoroughly with water.

Essential oils

  • Essential oils are highly concentrated substances, so they should only be used undiluted in exceptional cases. Always dilute the oil with water or another base oil. Before using essential oils, make sure to perform a skin test.
  • Avoid sunlight if you are using citrus essential oils. Your skin may become more sensitive.
  • Be cautious not to get essential oils in your eyes or mouth.
  • Children and pregnant women should use essential oils with extra care.
  • When using oils or oil-based perfumes, wait for the oil to absorb into the skin before wearing light-colored or delicate fabric clothing.

Candles:

  • Keep away from children and animals
  • Do not leave the candle burning unattended
  • Do not place on flammable or heat-sensitive surfaces
  • Do not leave the candle burning near flammable fabrics
  • Take all safety precautions when using a flammable product
  • In case of burns, immediately immerse the affected area in cold water or apply cold compresses to the burned skin — do not wrap, rub, or cover with sticky or fluffy materials, and immediately seek medical attention. Do not apply oils or creams to burned areas.
  • If hot wax spills on surfaces, clean it with soap and water.

Before use, it is recommended to perform a skin sensitivity test:
1. The skin should be clean and dry.
A2. pply a small amount of the cosmetic product to a patch of skin on the upper part of the forearm, the back of the hand, or behind the ear.
3. After 24 hours, check the treated area.
4. If there is no redness, irritation, discomfort, or change in the skin texture – the sensitivity test is successful. If irritation, redness, or itching occurs – the sensitivity test is unsuccessful, and you should not use the product.
5. If you have any doubts about the test results, repeat the sensitivity test.

Can a quality product be returned?

The return of high-quality cosmetic products purchased online is regulated by the Consumer Rights Protection Law of the Republic of Lithuania (hereinafter – CRPL). This law defines the rights of consumers, the obligations, and responsibilities of sellers related to the purchase and sale of goods remotely. Some products, such as food, cosmetics, underwear, etc., may not be returned, even if they are of good quality.

According to the Consumer Rights Protection Law of the Republic of Lithuania, a quality cosmetic product purchased online can be returned within 14 days from the date of receipt, provided an agreement is made with the seller.

It is important to note that:

  • The product must be unused, undamaged, unaltered, and with the original labels;
  • A receipt or other document proving the purchase of the product must be provided;
  • The customer bears the cost of return shipping.

To return a quality product – please contact us.

How can a product be returned or exchanged if it is defective, damaged, or
otherwise spoiled?

If you have purchased a cosmetic product online that is of poor quality, damaged, or otherwise defective, you can return it and get a refund according to the Consumer Rights Protection Law of the Republic of Lithuania (CRPL).

  • The product must be unused and with the original labels;
  • A receipt or other document proving the purchase of the product must be provided;
  • Return shipping costs are borne by the buyer;
  • In all cases, we adhere to the principle of fairness and consider all circumstances before making a final decision.

If the product is of poor quality, damaged, or defective – it can also be exchanged, with the same conditions mentioned above.

To return or exchange a defective product – please contact us.

How much time do I have to return a product?

According to the Consumer Protection Law of the Republic of Lithuania, a product purchased online can be returned within 14 days from the day of receipt, by agreeing on this with the seller.

Who will cover a return fee?

In all cases, the buyer is responsible for covering the return costs.

How to complete a return?

Contact us and send the details of your order — order number, reason for the inquiry, photos, and a description of the situation.

When will the product be replaced or the money refunded for the returned item?

We will assess all circumstances and provide a response within 5 business days. If the situation requires more time (e.g., in the case of damaged shipments, where we need to submit a claim to the carrier for compensation, clarify the circumstances, etc.), we will inform you accordingly.

Who should I contact regarding information not mentioned on the website?

Contact us